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Episode Description

In this episode of the Memory Makers Podcast, Russ Van Natta sits down with Creative Works Owner & President, Armando Lanuti, to unpack one of the biggest hidden challenges operators face: how to find (and fix) the real issues in your business. Armando exposes why many business owners only solve surface-level problems rather than the root issues.

Armando shares how leaders can truly “inspect what they expect,” break intimidating problems into manageable steps, and use tools like the Five Whys to uncover what’s actually holding their business back. This conversation is packed with practical, actionable insights for anyone looking to strengthen culture, empower teams, and create powerful and emotional memories through better leadership.

Key Takeaways

1. Leaders Stay Connected – Leaders stay close to their teams through weekly pulse checks, simple processes, and direct visibility into daily operations.
2. Problems Have Deeper Causes – Tools like the Five Whys reveal the real issues, helping operators stop treating symptoms and start addressing root causes.
3. Small Steps Create Big Wins – Breaking large goals into clear, achievable steps keeps teams focused, confident, and accountable.
4. Culture Shapes Performance – Healthy culture comes from consistency, transparency, and leaders modeling the behaviors they expect.

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