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Lessons Learned From the Expansion Journey at Pins and Wheels Featuring Stephanie Moxley – Podcast Episode 76
Audio Links: Apple | Spotify | Amazon Music | iHeart Radio | Pandora
Episode Description
In this week’s episode of the Memory Makers Podcast, Russ Van Natta sits down with Stephanie Moxley to share the lessons learned from the expansion journey at Pins and Wheels. From its roots as Playland Skate Center to a multi-attraction destination featuring bowling, VR, an expanded arcade, and a full-service restaurant, Stephanie shares the challenges, lessons, and vision behind this bold expansion.
One of the biggest challenges in this transition was maintaining company culture while doubling their workforce from 27 to nearly 70 employees. Learn how Pins and Wheels maximized space, enhanced guest experiences, and built a business that keeps customers coming back for more.
Key Takeaways
- Seek Industry Insights – Attend events (like Amusement 360), connect with experts, and learn from others to make informed business decisions.
- Hire for Cultural Fit – Involve current team members in the hiring process to maintain company values.
- Adapt to New Challenges – Bring in experienced leaders and adjust operations to support business growth.
- Prioritize Guest Experience – Ensure every expansion enhances customer satisfaction and service quality.
