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How to Lead Change Without Breaking Your Team with Renee Welsh – Podcast Episode 158
Audio Links: Apple | Spotify | Amazon Music | iHeart Radio | Pandora
Episode Description
On this episode of the Memory Makers Podcast, Russ sits down with Renee Welsh, CEO of Embed, to unpack the human side behind system overhauls, AI, and digital tools. Renee offers actionable guidance to ease tech adoption friction and establish clear benchmarks for team success.
“It’s not just about implementing the technology itself. It’s all of the stakeholders wrapped around that. It’s the training. It’s the onboarding. It’s the workflow changes. It’s the comforting and giving people the space to learn and to make mistakes.”
— Renee Welsh
Renee says success happens when you break new rollouts into focused ‘micro-experiments ‘ and allow team members grace to learn, adapt, and master a new system.
Key Takeaways
- Run Quick Tests with Clear Goals – Test new tools on a small scale before launch. Set simple metrics and only adopt systems that bring real value to guests and staff.
- Give Your Team Room to Adapt – Your staff should be given ample run time and grace to ask questions and adapt without fear of errors. Check in regularly to ensure your team remains confident as systems change.
- Focus on What Cannot Drop – Treat critical system changes like glass balls that need your full attention. Let low-priority tasks wait, because rubber balls bounce right back.
- View System Rollouts as an Ongoing Journey – Launch day is only ‘Day 1’. Your team members will build confidence over time, and your systems will improve with continued updates.
Join us at Amusement 360
The Amusement 360 Event (hosted by Action Lab Leadership and Creative Works) is the perfect place to learn the best strategies, connect with others in the industry, and create momentum in your business.
