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How to Scale Your FEC Business Through A Positive Culture and Guest Connection with Chris King – Podcast Episode 149
Audio Links: Apple | Spotify | Amazon Music | iHeart Radio | Pandora
Episode Description
On this edition of the Memory Makers Podcast, Russ sits down with Chris King, Partner and CEO at Monster Mini Golf. With over two decades of experience in franchising and family entertainment, Chris shares how maintaining an unwavering vision, connecting authentically with staff, and treating entertainment as the core deliverable drive sustainable success in the FEC market.
“Mini golf isn’t our product. Entertainment is our product. Mini golf is simply the vehicle that we use to entertain.”
— Chris King
Chris also shares that when challenges arise, operators must balance genuine transparency with steady, optimistic leadership to guide their teams through turbulent moments.
Key Takeaways
- Entertainment Powers Guest Loyalty – Focusing on authentic human connection turns routine attractions into memorable guest experiences that drive repeat visits.
- Confident Mindset Maintains Momentum – Trusting a proven long-term vision keeps operations steady and reassures staff during unexpected setbacks or slow periods.
- Tailored Communication Builds Culture – Engaging team members through their preferred channels and showing interest in their personal lives strengthens workplace trust.
- Mentorship Empowers Entry-Level Staff – Providing young employees with clear standards and context prepares them for ongoing professional success inside and outside the business.
Join us at Amusement 360
The Amusement 360 Event (hosted by Action Lab Leadership and Creative Works) is the perfect place to learn the best strategies, connect with others in the industry, and create momentum in your business.
