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High Impact Communication Tips from a Hostage Negotiator featuring Scott Harvey – Podcast Episode 56
Audio Links: Apple | Spotify | Amazon Music | iHeart Radio | Pandora
Episode Description
In this episode of the Memory Makers Podcast, learn communication tips from a hostage negotiator. Russ Van Natta welcomes Scott Harvey, a former FBI-trained hostage negotiator turned communication expert. Scott shares compelling stories from his law enforcement career, offering invaluable lessons on the importance of effective communication.
He reveals how clear, empathetic communication can prevent small issues from escalating. Whether you’re managing a team or interacting with guests at your family entertainment center, Scott’s insights will help you navigate challenges and create stronger, more positive connections.
Key Takeaways
- Communication Matters: Scott emphasizes that clear communication is crucial, especially in difficult situations. Ignoring issues only leads to confusion and mistrust.
- Connect Emotionally: Showing empathy and being open creates better connections between leaders and teams. When people feel heard, they respond more positively.
- Stop Miscommunication Early: Small misunderstandings quickly turn into big problems if ignored. Scott advises addressing issues immediately to keep things running smoothly.
- Handle Social Media Issues Carefully: Instead of arguing publicly on social media, Scott recommends acknowledging the issue but addressing concerns privately to protect the business’s reputation.
Additional Resources
Scott has been an attendee favorite as a keynote speaker at Amusement 360! Join us for the upcoming event by clicking the link!
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