Leverage Your Staff’s Special Skills – Podcast Episode 34

Audio Links: Apple | Google | Spotify | Amazon Music | iHeart Radio | Pandora

Episode Description

In this week’s episode of the Memory Makers Podcast, Russ Van Natta takes a moment to interview Scott Logan from Grand Station Entertainment to share how to leverage your staff’s special skills. Scott shares how he and his team are revolutionizing customer experiences with innovative strategies like 3D printing to enhance arcade layouts, streamline operations, and create unforgettable memories. Plus, learn their secrets to fostering a culture of growth and development among their team members. This episode is not one to miss.

Key Takeaways

  1. Innovation through 3D Printing: From planning arcade layouts to creating replacement parts, this innovative approach saves time, energy, and costs while enhancing the guest experience.
  2. Investing in Team Development: By providing opportunities for professional skill development and mentorship, Grand Station fosters a culture of continuous improvement and empowers employees to reach their full potential.
  3. Creative Marketing Strategies: Scott shares how Grand Station explores new marketing avenues, such as using Snapchat for hiring, to reach their target demographic effectively.
  4. Effective Leadership and Delegation: Grand Station Entertainment emphasizes effective leadership and delegation, empowering managers as mentors and coaches to create a supportive culture where employees feel valued and motivated to contribute.

Additional Resources

Check out the Mini Golf course we created for Grand Station Entertainment

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