What FECs Can Learn from Cinemas – Podcast Episode 32

Audio Links: Apple | Google | Spotify | Amazon Music | iHeart Radio | Pandora

Episode Description

In this week’s episode of the Memory Makers Podcast, hosts Russ Van Natta and Danny Gruening discuss what FECs can learn from cinemas. From parallels with the bowling industry to insights on guest service experiences, they talk through the recent trend of cinemas adding FEC components to their theaters, and how the FEC industry can benefit from this.

Key Takeaways

  1. Diversification in Entertainment Venues: Cinemas are learning the need to diversify their models to attract and retain customers.
  2. Guest Service Evolution: Guest expectations are evolving, setting up a need to add new attractions while also training staffing to meet those evolving customer needs.
  3. Embrace Innovation: Embrace the changing landscape as an opportunity for growth and innovation rather than fearing increased competition. It’s important to recognize that staying adaptable and forward-thinking is key to success in the entertainment arms race.

Resources Mentioned

At the start of the episode, Danny talks about his experience with speaking at Dine-In Cinema Summit as it was the inspiration behind this episode.

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